Terms of service

Warnings & Precautions

  • It may not be possible to obtain a blood sample using a finger-prick puncture.
  • f you’ve had a mastectomy, blood samples should be taken from fingers on the opposite side of your body. If you’ve undergone a double mastectomy, please contact your doctor before proceeding.
  • Alcohol wipes and sterile plasters should be used as described in the Instruction for Use to minimise the risk of infection.
  • Problems with bleeding and infection can occur with any method of blood collection.
  • Possibility of feeling faint.
  • Bruising of the puncture site is common. If you experience any health complications such as excessive bleeding, swelling or an allergic reaction, please contact your Doctor immediately.
  • Potential infectious material - take necessary precaution to minimise contact with blood both during and after use.
  • This kit should not be used by anyone with bleeding or clotting disorders, anyone taking anti-coagulants, or by patients taking immunosuppressive drugs or undergoing chemotherapy
  • Unlabelled samples will not be processed
  • Samples arriving at the laboratory which show signs of haemolysis, degradation or general damage may not be tested
  • The kit should not be used by individuals who lack the physical or mental capability to correctly follow the instructions for self-collection.

 

LHC will use reasonable care and skill when testing the sample, and will perform all other aspects of the service to the same standard, including sampling, reporting and after-sales customer support.

You will be required to provide the following information to LHC:


  • your name;
  • your DOB;
  • your gender;
  • your email address (it is very important that this is recorded correctly so that your results are sent to the right email address);
  • your telephone number;
  • your current address (including postcode);
  • your NHS number (optional);
  • The details of your GP so that a copy of your results is sent to them. 


Where required by law, the result and any personal data will be reported to the Health Security Agency (UKHSA) or other required governing bodies as per the Public Health (Control of Disease) Act 1984 and the Health Protection (Notification) Regulations 2010 or any other relevant or equivalent law.

This information will only be used for the purposes of providing the service to which you have consented, in line with data protection law. Please see our Privacy Policy for more details.


If the sample is rejected due to not enough blood being provided, LHC will offer you to purchase a replacement kit. If your blood arrives haemolysed to the lab, you will be offered a free replacement. If you can not collect enough blood before sending the sample and request a refund, a £9 fee will be applied to cover the cost of the kit you received as it can not e returned to us. 

At LHC, we have ZERO tolerance for bullying. In some cases, if this occurs, the sample will not be processed or reported.