Privacy policy
As a customer of LHC’s, we will collect what is known as personal data about you. Personal data is information from which you, as an individual, can be identified. This policy outlines how LHC will use, store and protect any personal data that you provide or that we otherwise hold about you.
Unless indicated otherwise, this policy sets out how LHC will use, store and protect any personal data we collect or generate about you for both private tests.
The personal data we collect or hold about you
We will collect personal data as part of our online (or on-site) registration process. Registration is essential for all testing and reporting of results to proceed, and it is essential that you complete these details, and confirm your acceptance of this policy, personally.
The information we collect during registration includes:
- your name;
- your DOB;
- your gender;
- your email address (it is very important that this is recorded correctly so that your results are sent to the right email address);
- your telephone number;
- the date your sample was collected;
- Your NHS number
- Your GP details
Once your sample has been delivered to us, and it has been tested, our systems will automatically generate a report which shows our findings (the Report). This Report will include some of the personal details that you have provided to us about yourself. We will also hold this information in a centralised database. It is important that the personal data we hold about you is accurate and current, and we cannot be held responsible for incorrect data that is provided by you. If you fail to properly provide all requested data or provide incorrect data we may be unable to provide testing or notify you of your results. There is also a risk that third parties could be inadvertently provided with your data if, for example, you have not correctly entered your email address, or your email servers are compromised.
How Do We Use That Information?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data on one or more of the following grounds:
- Where we need to perform the contract that we have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party).
- Where we need to comply with a legal requirement, e.g. UKHSA.
You may withdraw your consent to data processing at any time by contacting us.
Where we are using your personal data that identifies your health data, we are doing that either on the basis of your explicit consent, your vital interests, for public interest, medical diagnostic reasons or preventative or occupational health reasons. Generally, LHC will use the data you provide to test your swab samples and notify the results to you as the registered user via the Report. A copy of the Report will be sent by email to the email address you provided to us when you signed up through our registration portal.
After your sample has been taken, please make sure to regularly check your emails (including any junk or spam folder) for any email attaching the Report. Please note that we are not responsible for the security of any domains in respect of email addresses you have given us. If you believe you have received a Report in error, please contact us at info@lhclab.co.uk immediately.
Personal data required for blood testing (including test results) is held on controlled computer systems. Currently, our registration portal is securely maintained on UK-based servers.
As a controller or processor of personal data, LHC must process your information fairly and lawfully. We will also process your data in accordance with the instructions of the relevant authority and the terms of our contract.
We also collect, use, and share Aggregated Data for any purpose. Aggregated Data could be derived from your data but is not considered personal data as this it will not directly or indirectly reveal your identity.
We will not use any personal data that we collect for marketing purposes unless you have separately signed up to receive marketing communications from us.
COOKIES WEBSITE STATEMENT
Cookies are small text files which a website may put on your computer or mobile device when you first visit the website. The cookies will help the website recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term 'cookies' in this policy to refer to all files that collect information in this way.
We use cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you use the website and also allows us to improve the services we provide to you.
We use the following cookies:
• Strictly necessary cookies. These are cookies that are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Disabling them may mean you are not able to access parts of our website
• Analytical or performance cookies. We use these cookies to collect information about how visitors use the website, for instance, which pages visitors go to most. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Some of these cookies are known as analytic cookies which allow us to monitor website traffic using industry accepted third parties.
• Functionality cookies. These cookies are used to recognise you when you return to our website and to remember changes you have made to things such as text size, fonts and other parts of the website you can change so we can personalise our content for you.
• Targeting cookies. We use these cookies to record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may share this information with third parties for this purpose.
For more details on the specific cookies we use, why we use them and when they will expire, please see Part 1 of Appendix 1 of this Cookie Policy.
[Please note that third parties (such as advertising networks and providers of external services) may also use cookies on the website, over which we have no control. These cookies are likely to be analytical cookies, performance cookies or targeting cookies. Part 2 of Appendix 1 of this Cookie Policy provides a list of the third parties who may use these cookies and the reasons for which they use them.
Most browsers accept cookies automatically, but you can change your cookie preferences by adjusting your browser settings to refuse the setting of all or some cookies if you prefer. You can usually do this by visiting the 'options' or 'preferences' menu on your browser. Please note, however, that if you do this and choose to block all cookies (including essential cookies), we cannot guarantee that your experience will be as fulfilling as it would otherwise be, and you may not be able to access all or parts of our website.
Where we collect personal data as part of our use of cookies on the website, we will do so in accordance with our Privacy Policy.
Appendix 1
Part 1 - Cookies used
|
Cookie Title Cookie Name |
Purpose |
More Information |
Expiry |
|
Check this link for more details about the title and cookie names: https://www.shopify.com/legal/cookies |
Check this link for more details about the description of the purpose for which the cookie is used https://www.shopify.com/legal/cookies
|
https://www.shopify.com/legal/cookies |
Please check the table with the following title for expiry:
Merchant storefronts When merchants use our platform to power their online stores, we place the following cookies for visitors of their stores. Cookies Necessary for the Functioning of the Store
https://www.shopify.com/legal/cookies
|
Part 2 - Third-party cookies [If you do not use third parties, you can delete this policy entry]
|
Third-Party Name |
Purpose |
|
Google Analytics |
See link blow for description of what Google Analytics does with the information: https://business.safety.google/adscookies/?sjid=7762844025822054294-EU
|
We are LONDON HEALTH COMPANY (LHC) LTD, a company incorporated in England. Our company number is 08014405 and our registered address is Expressway, Unit G8, 1 Dock Road, London E16 1AH
We LONDON HEALTH COMPANY (LHC) LTD are committed to ensuring that your privacy is protected. We comply with the Data Protection Act 2018 and the UK GDPR together with any other relevant data protection and privacy legislation (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at info@lhclab.co.uk
What information does LONDON HEALTH COMPANY (LHC) LTD hold and how will we use it?
Information you give LONDON HEALTH COMPANY (LHC) LTD: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information or purchasing a test kit on our website. The information you give us may include your name, email address, address/location and phone number. We will retain this information until you ask us to delete it.
Please see Shopify link below for how long your data is kept on their system:
Data collected on our registration portal, along with any generated reports, will be securely stored for a period of 12 months before being permanently deleted.
Information LONDON HEALTH COMPANY (LHC) LTD collects about you: LONDON HEALTH COMPANY (LHC) LTD may collect the following information from you when you visit the website:
• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline
Please see Shopify link below for how long your data is kept on their system: https://www.shopify.com/uk/legal/privacy
Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. Please see Shopify link below for how long your data is kept on their system: https://www.shopify.com/uk/legal/privacy
Cookies
The website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see Shopify Cookie Policy at:
https://www.shopify.com/legal/cookies
Use Made of the Information
We may use the information we receive and/or collect about you via the website to:
• Fulfil our obligations under any contract that we have entered into with you or with the patient that you represent, and to provide you or the relevant patient with information or services that you or the patient has requested
• Send you newsletters and marketing information if you have consented to us doing so
• Notify you of products and services that we feel may interest you, or permit third parties to do so if you have provided the appropriate consent
• Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website
LONDON HEALTH COMPANY (LHC) LTD processes personal information for certain legitimate business purposes, which include some or all the following:
• Where the processing enables LONDON HEALTH COMPANY (LHC) LTD to enhance, modify, personalise or otherwise improve the website, its services or communications
• To identify and prevent fraud
• To enhance the security of the network and information systems of LONDON HEALTH COMPANY (LHC) LTD
• To better understand how people interact with the websites of LONDON HEALTH COMPANY (LHC) LTD
• To administer the website and carry out data analysis, troubleshooting and testing; and
• To determine the effectiveness of promotional campaigns and advertising
If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.
Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us), please let us know by contacting us via this email: info@lhclab.co.uk Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the 'Unsubscribe' option in any email we send to you and providing the details requested or by contacting us via the following webpage [insert webpage link] and we will take steps to ensure that this information is deleted as soon as reasonably practicable.
We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.
We may carry out automated decision-making using the personal data you provide to us. We do so to [insert an explanation about the automated decision-making (including profiling) that you carry out. You should explain the logic involved and the significance and potential consequences for the Data Subject. For example, if you track their behaviour on your website to send targeted advertising, explain this process. If you do not carry out any automated decision making, you can delete this policy entry].
Third Party Sites
Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all
terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.
How Safe is your Information?
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the data protection legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is, therefore, at your own risk.
Disclosure of your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:
• Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you
• Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure, and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website
Please note, we may need to disclose your personal information where we:
• Sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
• Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
• Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction
Where we Store your Personal Data
All your personal data is stored within the UK or the EEA.
Your Rights in Respect of your Data
You benefit from a number of rights in respect of the personal data we process about you. We have summarised
your rights below and more information is available from the Information Commissioner's Office website. Your rights apply for the period in which we process your data. There are certain caveats and exemptions to those rights which mean that in some circumstances you may not be entitled to exercise them. If we believe that is the case upon receipt of a request from you, we will let you know.
1. Access to your data
2. Rectification of your data
3. Right to be forgotten
4. Right to restrict processing
5. Data portability
6. Right to object
Automated decision making
Automated decision making means making a decision solely by automated means without any human involvement. We do not carry out any automated decision making using your personal data.
Your right to complain about our processing
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/.
At London Health Company Ltd., we are committed to providing a respectful and professional environment. We expect all communication—whether by phone, email, or messaging platforms—to be courteous and constructive.
Policy on Abusive or Inappropriate Language
We understand that issues may arise and welcome all feedback. However, abusive, threatening, or inappropriate language directed toward our team will not be tolerated under any circumstances.
Please note that London Health Company Ltd. reserves the right not to engage with or respond to any emails, messages, or calls from individuals who use inappropriate or abusive language toward our staff. Continued violations may result in restricted access to our services.
Thank you for your understanding and cooperation.
If you have any further queries or comments on our Privacy Policy, please contact us
by emailing info@lhclab.co.uk
This version of this policy was updated on 3 December 2024.
